FREQUENTLY ASK QUESTION
HERE'S OUR LITTLE CORNER OF Q&A
here's our little corner of Q&As
can't find what you're looking for? drop us a message →
General
Why choose OFFMOCKUPS for my creative journey?
Hey there! Unlike typical mockups, ours are crafted through real camera lenses, blessed with golden hour magic.
Each shadow and reflection is captured naturally, making your designs feel genuinely alive and authentic. Perfect for creators who value real-world quality! ✨
What's included in each mockup file?
Each blessed file comes with:
- High-resolution PSD file
- Smart Object layers for easy design placement
- Adjustment folders for perfect shadows and reflections
- A simple text usage guide
- Regular updates
Will my designs automatically look realistic?
Yes! We've captured real shadows and reflections through our camera lens, so your designs will blend naturally. Just drop your design into the "REPLACE HERE" layer, and the magic happens automatically! Fine-tune the look using our "ADJUSTMENT" folder if needed.
What resolution are the mockups?
All our mockups are captured in high resolution (minimum 1920x1080 pixels) using real cameras, ensuring your designs look crisp and professional in any setting.
Software to Choose
What software do I need to bring these mockups to life?
Our mockups work beautifully with:
- Adobe Photoshop (recommended)
- Affinity Designer
- Affinity Photo
- Photopea (free online alternative)
Want to see how easy it is? Check out our friendly tutorial here →
Payment and License
Can I get a refund for my purchase?
Since our mockups are delivered instantly as digital files, we unfortunately can't offer refunds. That's why we put our heart into detailed previews and descriptions, helping you make the right choice for your creative journey.
Which license is right for me?
- Basic License: Perfect for solo creators working on personal projects
- Extended License: Ideal for small teams (up to 20 members) and commercial projects
- Enterprise License: Custom solution for larger teams and special needs
Can I use these mockups for commercial projects?
With our Extended License, absolutely! You can use them for:
- Product sales (up to 10,000 units)
- Digital and physical advertising
- Client work
- Social media content
Note: Basic License is for personal use only
How many team members can use one license?
- Basic License: 1 creative soul
- Extended License: Up to 20 team members
- Enterprise License: Custom team size to fit your needs
Support
How do I get help if I need it?
We're here for you! Reach out through:
- Email: support@offmockups.com
- Response time: 24-48 business hours
- Operating hours: Monday-Friday, 9 AM - 5 PM (GMT+8/WITA)
Can't find what you're looking for?
Drop us a message at support@offmockups.com – we're real humans ready to help! 👋
CAN'T FIND WHAT YOU'RE LOOKING FOR?
drop us a message - we're the humans behind the lens, ready to help your designs shine!